Privacy Policy

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.

This policy is split into sections. For your convenience, links to each of those sections are as follows:

• What we collect and why
• When we access or disclose your information
• Your rights with respect to your information
• How we secure your data
• What happens when you delete content in your product accounts
• Data retention
• Changes and questions

This policy applies to Hagfish, a product of The Sailscasts Company LTD.

This policy applies to how we handle information about visitors, prospective customers, and customers using Hagfish services.

What we collect and why

Our primary goal is to gather only the necessary information. Here’s how we implement this principle:

Identity and access

When you sign up for a Hagfish product, we ask for identifying information such as your name and email address to personalize your new account and send you product updates and other essential information. Later, when creating invoices we also ask for your company or business name for invoicing purposes.

We may send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.

We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.

Billing information

If you get a subscription to Hagfish, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit Hagfish servers.

We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support.

We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

Product interactions

We store on our servers the content that you upload or receive or maintain in your Hagfish product accounts. This is so you can use our products as intended. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 60 days.

General Geolocation data

On Hagfish, we log the full IP address used to sign up for an account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your Hagfish account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs.

This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your Hagfish accounts and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides Hagfish with the spam score results; we do not have access to the evaluated information.

Voluntary correspondence

When you email Hagfish with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your information

To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you.

We may disclose your information at your direction if you integrate a third-party service into your use of our products.

No Hagfish human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix.

To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.

To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort.

Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.

When required under applicable law.

Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request.

If we are audited by a tax authority, we may be required to disclose billing-related information.

Finally, if Hagfish is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.

Your rights with respect to your information

At Hagfish, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:

• Right to Know: You have the right to know what personal information is collected, used, shared or sold.
• Right of Access: This includes your right to access the personal information we gather about you.
• Right to Correction: You have the right to request correction of your personal information.
• Right to Erasure / “To Be Forgotten”: This is your right to request that your personal information be erased from our possession.
• Right to Complain: You have the right to make a complaint regarding our handling of your personal information.
• Right to Restrict Processing: This is your right to request restriction of how and why your personal information is used or processed.
• Right to Object: You have the right, in certain situations, to object to how or why your personal information is processed.
• Right to Portability: You have the right to receive the personal information we have about you and the right to transmit it to another party.
• Right to not Be Subject to Automated Decision-Making: You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes.
• Right to Non-Discrimination: We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights.

Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law.

In some cases, we also need to take reasonable steps to verify your identity before responding to a request. If you have questions about exercising these rights or need assistance, please contact us at privacy@hagfish.io.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.

What happens when you delete content in your product accounts

In Hagfish, we give you the option to delete content. When you delete items such as draft invoices from your product accounts, they are removed immediately and cannot be retrieved.

If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 90 days.

Data retention

We keep your information for the time necessary for the purposes for which it is processed.

The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@hagfish.io.